TRNDX Consolidated ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase products from us or interact with our services.
1. Information We Collect
We may collect the following information:
- Personal details, including name, ID/passport number, contact numbers, email address, and physical address, required for orders, lay-by agreements, delivery, and warranty registration.
- Payment and transaction information, including proof of payment and bank details where necessary for refunds.
- Device-related information, including IMEI, serial numbers, and trade-in device details.
- Communications with us, including messages, call records, or notes related to your purchase or support requests.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders and lay-by payments.
- Verify identity and ownership for warranty claims and device release.
- Communicate with you about your order, payments, collection, or warranty.
- Comply with legal and regulatory obligations.
- Protect our business against fraud, non-payment, or misuse of devices.
3. Sharing of Information
We do not sell your personal information. We may share it only with:
- Payment processors or banks as required to process transactions.
- Logistics or delivery partners, limited to what is necessary for delivery.
- Legal or regulatory authorities when required by law.
- Service providers who assist us under strict confidentiality obligations.
4. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to customer data is limited to authorised personnel only.
5. Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including warranty periods, legal record-keeping, and resolution of disputes.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the details provided at the time of purchase or on our official channels.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be made available through our official communication channels.
8. Contact
For privacy-related questions or requests, please contact TRNDX Consolidated through the channels provided during your purchase or via our official management contact.
Thank you for your understanding and cooperation.
TRNDX Management